Job Description: 

• Provide assistance to users (all staff) upon request and direct them to the appropriate individual(s) within the CS/IT Department.
• Run day-to-day system operations in hardware and software.
• Maintain the hardware and software of users and back up the computer data of users when necessary.
• Receive and respond to all Help Desk calls. Solve the caller’s question or problem. Refer the caller or problem to the correct CS/IT employee for resolution.
• Arrange work assignments and calls in order of priority.
• Contact suppliers for price lists and place the necessary orders for equipment.
• Prepare purchase orders and purchase payment vouchers as users require.
• Enter all work orders into the database.
• Perform other duties as assigned.

Qualifications:

• Bachelor degree in computer or equivalent experience.
• 1-3 years of experience in computer support.
• Good attitude, service-minded, and excellent knowledge in computer HW & SW
• Ability to communicate in English; TOEIC score 500 is an advantage
• Familiarity with current software applications (e.g. Windows operating system on desktop, LAN sight, Microsoft Office).
• Prior work experience with PC-based legal or professional services organizations in order to gain experience in resolving complex computer problems.
• Interpersonal skills and an ability to maintain effective relationships with partners, lawyers, and staff in person, by e-mail, and by telephone to provide information with ordinary courtesy and tact.
• Ability to establish priorities, anticipate consequences, make decisions, and initiate action.
• Work occasionally requires a high level of mental effort and patience when performing essential duties. Must be able to perform the essential duties of the position with time constraints and interruptions in a high-pressure environment.